Midwives and junior doctors wrongly adopted a ‘wait and see policy’ that resulted in still birth.

The hospital says staff, have since been ‘retrained’.

A mother was left in agonising pain for over 90 minutes.  Celinna Carr, 28, begged medics to help her when she suffered a ‘ripping sensation’ after she went into labour five weeks early. But was repeatedly ignored and told doctors were ‘too busy’ to scan her.

After suffering two previously difficult births, Ms Carr was identified as a high risk pregnancy, was forced to wait a shocking 1 hour and 40 minutes while midwives and doctors adopted a wait and see policy.

When a senior doctor eventually examined Celinna he could not find the babies pulse and medics were forced to deliver her son Tishchaurn, stillborn on July 10 2009 at Birmingham Woman Hospital.

The mother of three was awarded a five figure pay-out after health bossed admitted clear failure by staff.

Celinna said ‘my boy should not have died.  I had regular scans that showed that Tishchaurn was developing well’.

‘For everything to go badly wrong at the last minute has been incredibly hard to cope with’.

The staff involved, have been disciplined and have since been retrained.

Dr. Ross Keeton, Chief Executive of Birmingham Women’s NHS Foundation Trust, said ‘The Trust has made an admission of liability in this case and wishes to extend its condolences to the family on the sad loss of their baby.  We sincerely regret that not all our care reached our normal standards.

‘We have taken action to improve our services through extensive retraining of the staff involved’.

Most doctors only want to do what is best for their patients, but somewhere between inconsequential mistakes and deliberate harm, lie incidents where those looking after patients fail in varying degrees of their duty, to do their best.

When things go wrong, it can be hard for a patient or their loved ones to accept that human failure is a fact of life.  When you put yourself and your health in the hands of a professional, you expect them to do their best.

What do you do when things go wrong – and what do you want to achieve in this situation.

The vast majority of people want an explanation or an apology.

But professionals tend to act defensively and close ranks.   In some cases patients and their families are forced to take the slow and expensive option to get answers and in some cases compensation.

Your first step is to put your complaint in writing.  Then ask the doctors, nurses, practice or hospital managers involved, to discuss your complaint.

You or someone, on your behalf can also take a complaint to the designated complaints manager in your health authority.

If you feel you should be compensated for your experience you can go directly to a solicitor specialising in medical work.

Making a personal injury claim in the UK should involve no fee to the person who has received the injury, as all legal costs should be paid by the third party, should the compensation claim be successful.

In the event your malpractice injury claim is unsuccessful most injury solicitors will have already agreed to a no win no fee agreement.  This may be through a legal insurance policy, this will depend on the injury lawyers own standards of practice.

Always check and get written confirmation from the injury lawyer you have chosen to help you with your accident claim.